SERVICE CENTER MANAGER at ALAF Company Limited March, 2023

• To manage the overall operations of the service center in terms of production, dispatch, and customer service, ensuring the Service center is kept in proper condition and compliant with all company policies
• To direct and manage the retail & project sales team and achieve volumes & contributions as per budget

• To promote value add sales and achieve budget for the same
• Liaise with the Dispatch officer to ensure compliance with the stocking matrix of Coils, sheets, and accessories
• Manage customer complaints/feedback and goods return as per policy
• Manage all sale orders for the service center
• To be the custodian of all company assets and inventory at the Service Centre
• Arrange and coordinate monthly/annual stock counts and ensure zero variance
• To coordinate and manage MARCOM programs as required for the Service Centre with the support of the Marketing team
• Manpower supervision of outsourced staff
• Ensure compliance with PRODUCT CARE and Service Centre SOP
• Kitchen/canteen management if any
• Prepare and submit reports as required by the Head of SC

Requirements
• Undergraduate degree in business management or equivalent. A Master’s Degree will be an advantage
• Excellent sales & customer service
• Good communication and listening skills
• Good computer literacy – SAP S4 HANA will be an added advantage
• Able to solve problems and make quick decisions
• Flexibility to work long working hours as and when required